Shipping policy

Last updated: November 04, 2025

At OLEVS, we are committed to providing a seamless shopping experience for our customers worldwide. Below, you will find all the necessary details about our shipping process, timelines, and policies.

1. FREE INTERNATIONAL SHIPPING

We offer Free International Shipping on all our orders. Enjoy premium service without any additional shipping costs.

2. ORDER PROCESSING AND DELIVERY TIMES

• Order Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Delivery Time: Once your order has been dispatched, estimated delivery times are as follows:
• United Kingdom (UK): 7-10 business days
• USA & Canada: 7-10 business days
• Europe: 7-12 business days
• Asia & Australia: 10-15 business days
• Rest of the World: 10-20 business days

Please note that delivery times may vary due to factors beyond our control, such as customs delays, local carrier processing, and holidays.

3. ORDER TRACKING

Once your order is fulfilled, you will receive an email with your tracking number. Tracking updates typically become available within 48 hours after shipment.

Since we use YunExpress as our international shipping provider, once the package arrives in the destination country, it will be handed over to a local last-mile carrier for final delivery. Some examples of last-mile carriers include:

• UK: Hermes, EVRi, Royal Mail
• USA: USPS
• Germany: DHL or Hermes
• France: Colissimo

To track your package, visit the carrier’s website and enter your tracking number. If you do not receive a tracking email within the estimated processing time, please contact us at info@olevsofficials.com.

4. DELIVERY ISSUES & LOST PACKAGES

If your package is marked as DELIVERED but you have not received it, follow these steps:

1. Contact the Shipping Carrier: Reach out to the carrier using your tracking number and request delivery details.
2. Check with Neighbors or Reception Desk: Sometimes packages are left in secure locations or with neighbors.
3. Wait 48 Hours: Some carriers mark items as delivered before final delivery.
4. File a Carrier Claim: If the package cannot be located, you must file a claim with the shipping carrier and request a formal investigation.

To request a resolution from OLEVS, you must provide:

• A copy of the official claim form filed with the shipping carrier.
• A sworn statement (declaration under oath) stating that you have not received the package.
• The completed Non-Delivery Claim Form provided by OLEVS

📥 Click Here to Download: Non-Delivery Claim Form 📑

Once we receive these documents, we will evaluate the case and determine the appropriate solution, which may include a replacement or store credit at our discretion. Please note that failure to provide these documents will limit our ability to assist you.

5. CUSTOMS, DUTIES & TAXES

All customs duties, import taxes, and clearance fees are covered by the OLEVS. This means the amount you pay at the time of checkout is FINAL, and your order will be delivered to you without any additional charges upon arrival. Our goal is to provide a seamless and worry-free shopping experience, ensuring full transparency and no unexpected fees.

Exception – Brazil & Pakistan:

While we strive to handle all customs-related matters in advance, please note that Brazilian & Pakistani customs authorities may occasionally request extra documentation or impose additional charges beyond our control. If you receive any such request, kindly contact us immediately and share all details provided by customs. Our support team will work closely with you to resolve the issue as quickly and smoothly as possible.

Your satisfaction and peace of mind are our highest priority, and we are committed to assisting you every step of the way.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is provided and the order is returned to us, the customer may be required to pay additional shipping fees to resend the package.

NOTE: We are not responsible for lost packages due to incorrect addresses provided by the customer.

7. DELAYED OR MISSING SHIPMENTS

If your order has not arrived within the estimated delivery time:

• Check the tracking status.
• Contact the shipping carrier for more details.
• If the tracking has not updated for 7 business days, contact us at info@olevsofficials.com, and we will assist you in investigating the delay.

8. CONTACT INFORMATION

For any shipping-related inquiries, please contact us at:

Brand Name:	OLEVS
Email:	info@olevsofficials.com
Chat:	24/7 Online Store Chat
Whatsapp:	+44 7950 890542

We appreciate your trust in OLEVS and are committed to providing the best shopping experience possible!